Refund Policy: We strive to provide our customers with high-quality equipment and excellent service. If you are not completely satisfied with your rental experience, we offer the following refund policy:
Full Refund: If you cancel your rental reservation at least 48 hours before the scheduled pickup or delivery date, you are eligible for a full refund of your rental fees.
Partial Refund: Cancellations made within 48 hours of the scheduled pickup or delivery date may be subject to a partial refund, determined on a case-by-case basis.
No Refund: Rental cancellations made after the scheduled pickup or delivery date are not eligible for a refund.
Return Policy: We understand that circumstances may change, and you may need to return your rental equipment earlier than planned. Our return policy is designed to accommodate your needs while ensuring fairness to all customers:
Early Returns: If you need to return your rental equipment before the scheduled return date, please contact us as soon as possible to arrange the return. You will be charged for the full rental duration originally booked.
Late Returns: Late returns may incur additional fees. Please notify us immediately if you anticipate returning the equipment late, and we will do our best to accommodate your situation.
Equipment Condition: Rental equipment must be returned in the same condition as when it was rented, with all accessories included. Any damage or missing items may result in additional fees.
Damaged or Malfunctioning Equipment: In the unlikely event that the rented equipment is damaged or malfunctioning upon receipt, please notify us immediately. We will work to resolve the issue promptly, either by providing a replacement or issuing a refund, depending on the circumstances.
Exchanges: We understand that sometimes a different piece of equipment may better suit your needs. If you wish to exchange the rented item for another available item, please contact us to discuss options and availability.
Customer Responsibility: As a renter, you are responsible for the proper use and care of the rented equipment. Please follow all manufacturer guidelines and instructions provided with the equipment. Any damage resulting from misuse, negligence, or unauthorized modifications may result in additional charges.
Contact Us: If you have any questions or concerns about our refund and return policy, please don’t hesitate to contact our customer service team. We’re here to help make your rental experience smooth and enjoyable.
